We source directly from small farmers around the world. The blends are then hand-crafted by our world-renowned tea sommelier who runs each new blend through 200 focus groups, and only those scoring at least an 8 out of 10 are released into the market. This level of attention to detail takes a lot of effort, but it is also what has made Tavalon a global favourite when it comes to premium tea.
Our tea leaves are sourced from prestigious tea creating countries around the world, including India, Sri Lanka, China, Japan, Korea, Germany, Thailand, South Africa, and Egypt. These countries have a generally extraordinary air for creating tea close by a long and respected history of building up the tea plant.
Black, Green, Oolong and White Tea all contain different levels of naturally occurring caffeine. Our herbal teas are naturally and completely caffeine free.
To ensure your Tavalon tea continues to taste as fresh and refreshing as the first sip, we recommend storing tea in a secure, air-tight tin, or glass jar where it is out of direct sunlight, heat or water elements.
Purchasing premium loose leaf tea is the best initial step! Depending on which loose leaf tea you have purchased will depend on the brewing time, for more information see our individual package or the product page on the website.
The taste and quality of Tavalon tea is of the upmost importance to us. We take every quality issue seriously and react to every single query with the consideration they deserve. If you have obtained a tea that does not taste right please contact us. Our quality control team will assist you with any query and endeavor to solve any issue presented to best suit you.
We always aim for make sure our customers love our products, but if you do need to return an order, we’re happy to help. Just email us directly and we’ll take you through the process.
Most of our teas have an expiry date that can be found on the base of the pack, stating the best before date. To ensure you make the most of your Tavalon tea, we recommend consuming it before the best before date so you can fully experience the wonderful premium flavours of Tavalon tea.
It depends on the creator and the product. All options are outlined on the product page, so look out for customization options there.
It depends on where you are. It takes 24 hours for your order to be processed and will take approximately 5 business days to arrive.
No, we unfortunately do not ship internationally.
We use all major carriers.
We accept all major credit cards.
The platform that Tavalon is built on is Shopify, which is a publicly traded company, that hosts thousands of sites with a combined total sales revenue in the billions of dollars per year.
If you are on a site and you see the 'https://' in the address bar, it means that it is secure. Our entire site is behind 256-bit SSL encryption technology. This is the same level of encryption used by large banks to keep your information secure.
We strive to provide the most secure and trustworthy customer service experience possible. If you have any additional questions or concerns, please do not hesitate to message us at support at tavalon.com for any information.
You can contact us through our contact page! We will be happy to assist you.