Tavalon Tea FAQs

We source directly from small, fair trade farmers around the world. The blends are then hand-crafted by our world-renowned tea sommelier, who runs each new blend through 200 focus groups, and only those scoring at least an 8 out of 10 are released into the market. This level of attention to detail requires considerable effort, but it is also what has made Tavalon a global favorite when it comes to premium tea.

Our tea leaves are sourced from prestigious tea-producing countries around the world, including India, Sri Lanka, China, Japan, Korea, Germany, Thailand, South Africa, and Egypt. These countries have a unique climate for creating tea and a long and respected history of developing the tea plant.

Black tea, green tea, oolong, and white tea all contain different levels of naturally occurring caffeine. Our fruit and herbal teas, such as rooibos, are naturally and completely caffeine-free.

To ensure your tea continues to taste as fresh and refreshing as the first sip, we recommend storing tea in a secure, air-tight tin or glass jar where it is out of direct sunlight, heat, or water elements.

Purchasing premium loose leaf tea is the best initial step! Brewing time will vary depending on which loose leaf tea you purchase. For more information, see your individual package, visit the product page on the website, or read our step-by-step guide for brewing loose leaf tea.

The taste and quality of Tavalon tea are of the utmost importance to us. We take every quality issue seriously and react to every single query with the consideration it deserves. If you receive tea that does not taste right, please contact us. Our quality control team will assist you with any query and endeavor to solve any issue presented to best suit you.

We always aim to ensure our customers love our products, but if you need to return an order, we’re happy to help. Just email us directly and we’ll take you through the process.

Most of our teas have an expiry date that can be found on the base of the pack, stating the best-before date. To ensure you make the most of your tea, we recommend consuming it before the best-before date so you can fully experience the wonderful premium flavors of our tea.

It depends on the creator and the product. All options are outlined on the product page, so look out for customization options there.

It depends on where you are. It takes 24 hours for your order to be processed, and it will take approximately 5 business days to arrive.

No, we unfortunately do not ship internationally.

We accept all major credit cards.

The platform that Tavalon is built on is Shopify, a publicly traded company hosting thousands of sites with a combined total sales revenue in the billions of dollars per year.

Needless to say, it is a very safe and secure platform, which is recognized by two of the major credit card providers (Visa and Mastercard) as Payment Card Industry Data Security Standard compliant.

If you see 'https://' in the address bar of a site, it means the site is secure. Our entire site is behind 256-bit SSL encryption technology. This is the same level of encryption used by large banks to keep your information secure.

We strive to provide the most secure and trustworthy customer service experience possible. If you have any additional questions or concerns, please do not hesitate to message us for support at tavalon.com.