Privacy Policy

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If you feel that Tavalon is not abiding by any aspect of the privacy policy outlined here, please contact us to let us know.
What personal information we collect & how we use it.


Order

To complete an order, our visitors must share with us contact information (name, e-mail and shipping address) and billing information (billing address and credit card information). This information is used to create an account to process and ship your orders.


Special Offers

Our customers will occasionally receive information on special offers, announcements and a newsletter. Out of respect for the privacy of our customers we present the option to not receive these types of communications. Please see the choice/opt-out section below.
On rare occasions it may be necessary to send out a strictly service-related announcement (for example, if our service is temporarily suspended for maintenance we might send you an email). Generally, users may not opt-out of these communications. However, these communications are not of a promotional nature, and are extremely infrequent.


Log Files

Logs are the information created and stored by the server and include such data as a visitor's IP (internet protocol) address, browser type, ISP (internet service provider), referring/exit pages, platform type, and date/time stamp. This information is used to analyze macro traffic trends, administer the site, and gather broad demographic information for aggregate use. None of the information collected in this matter may be used to ascertain the personal identity of any of our visitors.


With whom this information is shared

Tavalon is the sole owner of the information collected on this site. We do not sell or rent this information to any third party.
We use FedEx to ship orders, and Authorize.Net to bill users for goods and services. To the best of our knowledge, these companies do not retain, share, store or use personally identifiable information for any secondary purposes.


How you may affect the collection, use and distribution of your information

Correction/Updating Personal Information

If your personal information changes or if you no longer desire our service, we provide an easy way to correct, update or remove your personal data. This may be accomplished with a visit to 'my account' page. We will happily assist you in this task. Simply contact us.


Opt-Out

We respect your privacy and give you an opportunity to opt-out of receiving our periodic announcements of sales, promotions and newsletter publication. This may be accomplished with a visit to 'my account' page. We will happily assist you in this task. Simply contact us.

What security procedures are in place to protect the loss, misuse or alteration of your personal information. Tavalon takes every precaution to protect our customers' and visitors' information. When customers submit sensitive information via our site, your information is protected both on- and off-line.
All sensitive information (such as credit card numbers) submitted on our site is encrypted and is protected with the best encryption software in the industry - SSL. You may visually verify that the site is secure by looking for the closed lock icon at the bottom of either a Netscape or Microsoft browsers.
While we use SSL encryption to protect sensitive information online, we also do everything in our power to protect user-information off-line. All of our visitors' information, not just the sensitive information mentioned above, is restricted in our offices. Only employees who need the information to perform a specific job are granted access to personally identifiable information. These employees are kept up-to-date on our security and privacy practices.

If you have any questions about the security at our site, please contact us. We will be happy to answer your questions.


Notification of Changes

If we decide to change our privacy policy, we will promptly post those changes on this page. We want our visitors to be aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it. If at any point we decide to use personally identifiable information in a manner different from that stated at the time it was collected, we will notify users by way of an email. Users will have a choice as to whether or not we use their information in this different manner. However, if you have deleted or deactivated your account information, you will not be contacted, nor will your information be used in this new manner. We will use information in accordance with the privacy policy under which the information was collected.